Desktop Email Clients

These email clients are fully supported by our templates.

  • Thunderbird 38
  • Apple Mail 8 
  • Apple Mail 9
  • Outlook 2011 (Mac)
  • Outlook 2016 (Mac)

Outlook 2007, 10, 13 and 15 use the Word engine to render HTML and therefore provide a different experience for users. Whilst we have ensured this is as optimal as possible, including increasing support for background images, there are some challenges: 

  • Animated GIFs are not supported and only show the first frame. 
  • A 20px margin is also displayed around the entire email layout. 
  • There is limited control over the position, tiling and size of background images in these email clients. 
  • When Outlook is viewed on a high resolution screen, text and images can be displayed larger. 

The affected email clients include:

  • Outlook 2007
  • Outlook 2010 
  • Outlook 2013
  • Outlook 2013 120 DPI
  • Outlook 2015 

We are working with industry bodies to help Microsoft improve these email clients.

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